Officials explain the criteria for bypassing the Minimum Service Offer to receive a full package immediately, including urgent priority, end-of-life care, and restorative care pathways.
Speakers: Senator The Hon Anne Ruston, Mr Greg Pugh, Ms Jasmine Snow
HealthSocial servicesSenator The Hon Anne RustonMr Greg PughMs Jasmine SnowSenate Community Affairs Legislation CommitteeSupplementary Budget Estimates 2026–27Senate Community Affairs Legislation Committee, 28 Oct 202614816
Transcript
Senator The Hon Anne Ruston
No, but you do know, you just don't have it.Okay, thank you.Um what determines whether someone receives an MSO or a full package at day one?
Mr Greg Pugh
Um think it's um unless you're categorized as being in the urgent priority.No, you receive a minimum service offer.
Ms Jasmine Snow
If you're approved for end-of-life or restorative care.
Senator The Hon Anne Ruston
Sorry?
Ms Jasmine Snow
Uh so if you are have an urgent uh priority, you will always receive a full service offer.Or if you're approved for end-of-life pathway, you will always have a essentially your full funding and the same for restorative care.
Senator The Hon Anne Ruston
Okay, so you're saying 50% of the people who are getting approved for a package fit into one of those categories.
Mr Greg Pugh
So I'm saying we're going to double check that start, because I'm I'm seeing what you're saying, and I don't know if that's actually accurate.So let me double check that one along with the with the other one that we're getting for you.
Senator The Hon Anne Ruston
Because you told me I think I don't know whether it was the last estimate, so sometime we've spoken of recent times, that 93% of packages were released as as MSOs,which would probably fit in with the advice of those that are don't get an MSO for those other pathways.So there's a very big difference between 45%, 93%, 74%, and the description of the people who would receive a full service offeringOkay, thank you.Um of the um the 3,778 people out of